Delivery in Europe is currently fulfilled mainly by DHL. We deliver climate-friendly.
Our delivery times: We will inform you about the expected delivery time of your order in checkout and in your order confirmation email - this time may vary according to the selected items and the shipping method.
Our delivery fees: We will inform you about the delivery costs of your order in checkout - the costs may vary according to the selected items and the shipping method.
Standard delivery method
Standard delivery fee
|Germany||DHL Go Green Standard (1-3 working days)||3,95 € | Free shipping from €125|
|Europe *||DHL Go Green Standard (3-5 working days)||8,95 € | Free shipping from €125|
|World||Currently we only offer shipping within the European Union. If you want to order from outside the EU, please contact us at email@example.com.||-|
*EU mainland only
Note! If you have received free delivery charges for an order over 125€ and the order is returned so that the total amount of the order is less than 125€, we will deduct the original delivery costs from the refundable amount.
Once your parcel has been handed over to our shipping carriers, you can track your parcel with the shipping carrier tracking number provided via email. This will allow you to check the status of your delivery online using the shipping carrier tracking portal.
In addition to this, there are also often additional local delivery options fulfilled by the shipping carrier available. Please check the website of the shipping carrier.
International shipping & Duties/customs fees
All prices include duties/customs fees that may apply to orders delivered within the EU.
Currently we only offer shipping within the European Union. If you want to order from outside the EU, please contact us at firstname.lastname@example.org.
Some orders for delivery outside of the EU may have customs and import fees upon delivery. These are to be paid by you to the shipping carrier.
We have no control over possible import charges assessed by the countries importers.
If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result of this occurrence. If you're unsure on whether you'll be subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.
In our help center you will find answers to the most frequently asked questions.
Of course, you can also contact us personally.
Customer service is available during our regular opening hours. You can reach our customer service at: